Frequently asked questions
Should I order a sample before placing a large order?
To avoid unnecessary costs, we highly recommend ordering samples before placing large order.
What is your return policy?
If you are not completely satisfied with your purchase, please contact us within 7 calendar days of delivery for return instructions. Please note that returns must be postmarked within 14 calendar days from the day of delivery. Returns outside of the 14-day return window will not be accepted.
What are your return requirements?
To be eligible for a return, item must be unused and in the same condition that was received. It also must be in original packaging. The actual cost of shipping of your order will not be refundable. If you received free or discounted shipping on your order and the order is returned, the actual cost of shipping of the order will be deducted from any refund owed. If the return is not due to our mistake, the customer will pay for the return shipping.
We recommend using an insured and traceable delivery method. SimplyEffortless is not responsible for any returns lost in transit.
What items are not eligible for return?
Returns are not accepted for special orders, items that have been installed, no longer in their original packaging, bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned) or items that are damaged during return shipping.
SimplyEffortless reserves the right to refuse returns of items that are not in as-new condition due to damage or misuse by the client. Sorry, we cannot accept returns due to normal wear and tear.
What is the return policy on items that arrived defective or if I received wrong item?
We will provide return shipping labels for defective product or shipping errors. Once your return is received and inspected, we will notify you that we have received your returned item. If the item is deemed to be defective, a full refund will be applied to your account including any shipping paid by you upon purchase if applicable. We will also advise you of the approval or rejection of your refund.
What should I do if I received item that got damaged or lost in transport?
If your merchandise arrived with shipping damage or got lost in transit, please contact us immediately. We will assist in filing a claim with the carrier and sending a replacement to you. Please do not discard any packing materials and shipping box.
Do you charge restocking fees?
Returns are subject to a 15% restocking fee. We will waive restocking fees if a subsequent order is placed of equal or greater value. SimplyEffortless does not charge for restocking fees for returns of defective products, if customer received the wrong product or products damaged during shipment to customer.
Do you offer price adjustments?
Prior purchases are not eligible for price adjustments.